Helgafell

Staff was helpful and breakfast was great with a lot a variety

This is a so-called self check-in hotel with no on site receptionest. The hotel did send out email few days before, but the detail about the no on site reception and you have used code to access parking garage, elevator and your room is buried inside the email attachment, I am also going to argue the attachment looking unimportant before it was opened. I reserved 3 rooms and 1 room has malfunctioned access code, I have to call then get a person on site to help. They did come and resolve the issue after about 1 hour, but I think the hotel should do more to warn travelers about its unique setting. My room is clean and functioning but it has no desk whatsoever, please add one!