Viatges a Hato Mayor

Clean Room, friendly staff

Disappointing Experience with Poor Service and The staff provided horrible customer service, which affected my overall experience. Drinks Quality The alcoholic drinks tasted poor, not up to expectations. I paid extra for premium drinks, but the experience didn’t reflect the upgrade. I had to go to a different hotel to access drinks, which was inconvenient and frustrating. The pool was dirty, which was off-putting and unsafe.

You don’t get not even close for what you pay. So over priced for what you get . The worse was , I made reservations and they confirmed it but when I got to the place I had to pay 580us extra. So many other scam they got going on there but I’m not going to get in to it .. all you gotta know the place sucks for the money I paid and when you get there you don’t get all the amenities they promised it felt like a scam

This is far away from a 5 stars hotel. The food is between poor and ok range. The room was decent in space and cleaning with a view to the ocean. The location and the view of the many areas of the property are beautiful. It has potential but it needs a urgently renovation just one pool available, the beach area was great I think that was the only thing we like there. Also needs an upgrade in all food and beverages offered. They run out of many liquors and they used cheap alcohol to make the drinks. They have coffee machines is a good thing there. The staff was kind and super attentive they do a really good job but I wouldn't come back.

Me gusto que es un lugar pequeño pero muy acogedor, muy buen lugr para descansar y también pasarla bien, ame el jardin que lleva a la playa y tambien al llegar a la playa. La persona de limoieza que se encargo de limpiar nuestro cuarto ella super linda y atenta, encargo realidad nis gusto el trato y muy buen precio. Lo unico que deberian de cambiar son los paneles de las orillas de una parte de la alberca, de ahi en fuera todo bien.