2/10
The property was completely unacceptable. There were roaches all over the floor, and there was no microwave provided. Additionally, there was no soap or shampoo for my shower. I reported these issues to the staff multiple times, but they ignored me. When I spoke to the manager, she was unhelpful and refused to offer any compensation or assistance to improve my experience during my seven-day stay in St. Lucia.
I strongly urge anyone considering this place to avoid it; it’s terrible, and the staff is equally disappointing. They show no respect for guests and seem more interested in receiving tips than providing help. The air conditioning was not functioning, and what frustrated me the most was the presence of large cockroaches everywhere. The property was not clean, and I did not receive any support.
I asked for coffee, but they refused to show me where to find it. When I requested a bottle of water on a sweltering 90° day, I was told I would have to walk to another hotel to get it. This was, without a doubt, the worst place I have ever stayed, and I am seeking a full refund. Nothing was working as promised; the manager kept saying they would try to resolve the issues, but they never followed through. I felt lied to and neglected, as they clearly cared only about themselves. I have videos to prove my argument.
tonnette
Estada de 6 nits (juny 2025)