6/10
We were staying for my nieces wedding. I had requested an early check-in earlier in the week to allow my son, whom has special needs and myself to change our clothes and get ready for the wedding. We enjoyed a nice lunch at the bluefin grill. Great food and service. We then went to guest services to check on our room
The gentleman said he would check on it and call me when it was ready. We waited in our vehicle for about an hour. We then went back inside guest services to wait. We observed others being checked in early. The gentleman that I'd spoken with before said nothing to us. As the wedding time aproached. I went to a different person and my room was ready. I was very upset by this time. How long had our room been available with no one alerting us? We were extremely rushed to get ready for the wedding by this time. Later that night, we discovered that most tv channels did not work and some quit working while watching. We were also disappointed that the sauna was broken in the pool house. It was a very disjointed stay. We would look elsewhere in the area next visit up. A special mention though for a gentleman whom teaches kayaking there. I believe his name was Sean super nice and made my son happy and welcome.
Joe
Estada d’1 nit (juny 2025)