4/10
Our first impression of the cabin was that we absolutely loved it. It’s very comfortable, clean and perfect for our ski weekend. However, four hours in we realized that we did not have any hot water and in the process of testing various faucets, water quickly started leaking through the basement ceiling onto all of my children’s clothing.We contacted the host immediately and learned that the upstairs shower needed to be recaulked. Realizing that wouldn’t be resolved during our stay, we decided the whole family would just use the downstairs bathroom. No biggie – except we still had no hot water. The mgmt company said they'd send someone out in the morning, however it wasn’t until around 4:45 PM that day that the person actually came. My in-laws waited in the cabin all day for them. It was working by 6pm – while we were out at dinner – and was not working again in the morning. Needless to say we didn’t use the hot tub since we couldn’t shower afterwards. The only solution offered by the host was to drive down the street to shower at another rental host.We washed dishes by hand in cold water (there was no dishwasher in the unit as described). I realize that plumbing issues happen at rentals, but I’ve never had an issue like this were it was simply not resolved until the stay was almost over and such poor communication from the management company.
Serena W.
Estada de 2 nits (març 2025)