2/10
The neighborhood is great, check in was okay. But as soon as we opened the doors we knew we were in trouble. The smell was awful. Just old and musty along with a slight urine odor. The carpet was literally crunchy. Every stain was scratchy, and there were enough that we couldn't just walk around them. The furniture also had an odor. There were ants in the kitchen and old food in the cupboards from 2020. Upstairs, there was peroxide in the closet from 1999. We contacted Vacasa and they told us they would have housekeeping come to clean everything again and carpet cleaners come the next day, but did not give us a time. We found out the next day when they walked right through the door while we were getting dressed. The odor from the hot water smelled like decomposition. We tried running it until it was cold, but that just filled the unit with the smell. It was literally nauseating. We tried contacting management, but never heard back from anyone. After 2 nights, we woke up Sunday morning and discovered black mold in the A/C unit downstairs, so we turned that off for the rest of our trip. The cookware was so worn we didn't feel safe cooking with it. This unit needs a major overhaul to make it livable. We did get a slight credit for our troubles, but we would have preferred being relocated. If we had our kids, we would have just left and started the fight to get our money back. This place may be cheap, but you don't even get what you pay for. Find somewhere else.
Danielle K.
Estada de 3 nits (maig 2025)