Felsentherme Spa

No había aire acondicionado en verano

Good things: most things are very clean, employees are polite. Negative things: As a gold member I have not received a room upgrade even though Expedia sent me a confirmation mail. I have also asked politely in the front desk but they said “I cannot do such things manually”. After double checking Expedia, I saw availability but was not given it. Furthermore I have not received a free bottle of wine as promised due to my status. The blanket had moldy black spots. The WiFi is not 5G nor 4G or even 3G. In the back of the breakfast area there is no WiFi connection at all. There are no security measures if you want to leave your belongings at the desk. They just tell you to leave the things behind a glass door where everyone just could go there.