Estadi New Britain

This is our second time staying at this facility. They were able to check us in right away so we can get to our room. It was an extremely hot weekend. Upon entering our room, we realize that our air-conditioning was not working. We went down to the front desk and they sent somebody up immediately to look at it. They asked us to wait 30 minutes and see if it would get better. We tried to shower and we were sweating while taking our shower. We called down and let them know and they changed us over to another room. We were grateful for the quick service we got from them. Sometimes things break, but how you handle them is what makes the difference in this hotel stepped up to the plate and took care of business. I appreciate all the efforts.

This establishment consistently provides an exceptional level of service and amenities; I look forward to staying here again in the future.

Everything was great all employees were very nice and polite. I have to say all that needs work is all those fumes in the hotel hallways from the air conditioner areno good for your health.