Església de Santa Cruz

Hotel check in good room nice and clean. Water in room never replenished something I have never come across before. You had to pay to use the spa again never had that before? We were not allowed to look before paying and I wouldn’t have spent the 50 euros if I had been able to look. The hydro beds were so noisy it made the whole experience unpleasant the relaxing beds were not separated from the pool so you left the spa with a headache . You were not allowed to wear the room slippers and were charged 4 euros for disposable ones which were dangerous! Not a pleasant experience. On our last night the cold water went off so could shower as boiling hot we were given a different room to shower in, not really convent! and when we got there the key didn’t work so had to go to reception on our robes to get a new key. So our evening was cut short by 2 hours. In the circumstances I feel the Lear the hotel could have done was knock the expensive 45 minute spa. Session off the bill!

Really lovely hotel in a fantastic location. Good sized room and well equipped. The reception staff were fine, but the waiting staff weren't particularly friendly or helpful at breakfast.