Viatges a El Hoyo

Clean Room, friendly staff

I had a wonderful stay at Hotel Rui Palace Macao-Adults Only-All Inclusive. The staff was very friendly, welcoming, and always willing to help. There were plenty of excursions and activities to choose from, making it easy to enjoy the beautiful surroundings and create memorable experiences. The only area I feel could use improvement is the elevator situation. The elevators had poor ventilation, and they were not always working properly. During my stay, one elevator was out of order, which caused some inconvenience. Overall, I had a great experience and would recommend this resort. With some improvements to the elevators, it would make an already enjoyable stay even better.

Everything was great, not sure why I had diarrhea the whole trip tho. Some say because I used it to brush my teeth, others say it was probably unfiltered ice.

The staff was very nice. My room was clean all the time. Love the cleaning lady. She’s so sweet. I enjoyed my stay there very much. Will definitely come back.

this was not what I expected. The grounds itself were beautiful but the honeymoon suite was not as expected. My deck where my so-called private pool was all broken down where my husband stubbed his toe and my flip-flop got stuck. It was not what we paid extra for. You don’t really have your own private pool as you could see right next-door to your neighbors and there are rooms on top of you that people can just look down and talk to you. I will say that the staff there are very, very nice and helpful but if you are not bilingual, you will have a very hard time understanding please make sure you have your translator app in the Dominican Republic. One peanut dropped on the floor in my room and I had about 1 million ants which they did take care of. I couldn’t use the Jacuzzi tub as the water was coming out dirty. When you’re thinking you’re getting an ocean front room and their cabana is in front of your room. It’s not really oceanfront. The room service food is cold and not great. Definitely eat at the restaurant. I would not suggest getting any room service twice. We ordered their breakfast and dinner and it was just not worth it. I would never go back here. They should have someone to help tour the ground as we really didn’t know where everything was and since we paid an extra thousand dollars for the room that we got we were hoping for some compensation back, but they were unwilling to do that. i’m very disappointed. Like I said staff was wonderful though.