4/10, Deficient
RYANNE A
19 de juny de 2025
Què li ha agradat: Neteja, estat de l’allotjament i instal·lacions
Què no li ha agradat: Comoditats
The hotel and room were lovely. However I had booked a specific suite (nearly 3 weeks before my arrival) and the receptionist called an hour and a half prior to check in to tell me it wasn’t available and they had assigned me a room that did not meet our travel needs- we had 3 people and needed one bed in a separate room from the other and they offered a single king room and breakfast. After nearly arguing with the receptionist when we got there, they were finally able to get us a room with two beds, but there was no separation. We were told the reason why the initial room wasn’t available was because it was under scheduled maintenance. As someone who booked the room several weeks in advance to be told we have to switch rooms an hour and a half prior to check in is terrible- we should have been told as soon as the maintenance was started that we would have to change rooms, and if they were genuinely starting it the day we arrived they should have either postponed the maintenance or not let me book the room in the first place. We were able to make the weekend work however we are extremely disappointed in this holiday inn. We have stayed at other branches with no issue until now.
RYANNE A
Estada d’1 nit (juny 2025)