8/10 Bueno
Brian D
Viaje en familia
25 de feb de 2026
Aspectos positivos: Limpieza, servicios y instalaciones y estado del alojamiento
The condo was clean, though definitely needs some updates and refurbishing. The location is fabulous with a paradise view. The staff was friendly and courteous and very attentive. The only area that needs a lot of improvement is the reservation process. It was stated that the resort should be contacted with any requests. Three weeks before our check-in date, we sent a message to the reservation dept. at the resort explaining that due to our ages, we were requesting a unit on the ground floor. They replied stating that they would do their utmost to accommodate the request, but could not guarantee it. Why not? When we arrived they gave us a second story unit which required climbing 27 stairs every time we left or returned to the condo, including carrying our nearly 50 pound luggage up and down. We reminded them that we had requested a ground floor unit and were told that none were available, but they would let us know if one became available. We requested a ground floor unit again mid-stay and and they said the same thing. They never ever got back to us or apologized for their lack of "trying their utmost" to grant our request.
Brian D
Se alojó 7 noches en febrero de 2026
