I’ve stayed at several Rixos hotels before because I know the brand stands for quality, but unfortunately, this one was really disappointing and didn’t live up to the standard I’ve come to expect. Here’s why we felt let down:
1. The facilities were poor. The beach was packed with sun beds, leaving no space for kids to play. On top of that, the beds were crammed so close, it was hard move around. This was a joke of beach!
2. The room quality just wasn’t up to scratch. There were dodgy sockets, broken latches on the bathroom and main doors, and a sink that smelled because dirt kept getting stuck in the funnel. No air extractors in the bathroom, scratched windows, stained sofas, poor signage and the list goes on.
3. No full board or soft drinks included! Compared to other Rixos hotels I’ve stayed at, this one was more expensive, yet didn’t include basic things like full board, drinks, or even snack bars.
4. Some staff seemed down or unmotivated. Many came across as if they were just pretending to be nice.
5. They had loud music playing all day in the swimming pool area. Next door hotel also had music until 2am!
The list can go on!!
Honestly, the whole experience felt more like a 3 star hotel, which is such a shame for a brand like Rixos. We also stayed at the Palm Atlantis, which thankfully made the holiday better!
If you want to see how it should be done, Rixos Premium Magawish in Hurghada is a perfect example. Amazing service, beautiful rooms, and a real VIP feel.
