4/10, Deficient
Ryan
Viatge en parella
9 d’ag. de 2025
Què li ha agradat: Neteja
In all honesty , the hotel itself was beautiful , very clean and the spa was excellent for what it was. HOWEVER, I have an abundance of complaints. Firstly, the location. Despite showing many Ubers and Bolt vehicles within the immediate area, not a single one of them responded despite accepting the booking initially. This meant that despite having a major theme park 15 minutes away, you are scammed into paying in excess of €50 per taxi ride after asking the hotel reception about booking one. I felt extorted and left without any other option but to pay it. A taxi ride to and from Walibi Rhone-Alpes and one to La Tour Du Pin train station costing €150 is ridiculous. Getting around this place is impossible so I do not recommend it unless you have hired a car. Locals know how difficult it is and so charge such a high price for a service and the hotel knows this too. Secondly, the spa being open until 11pm was great when you actually book it. We were charged €39 per person, charged two meals to the room and still I wasn’t given an invoice or itemised bill by the end despite paying €200 at check in as a deposit. Instead of paying the extra and taking the €200 deposit, I was double charged €292 while still awaiting for the refunded amount of the initial €200 deposit. No confirmation email or physical invoice was provided so I will be contacting my bank as soon as I am back from the UK to request the deposit back. Overall I would not recommend coming back here until they improve.
Ryan
Estada de 2 nits (ag. 2025)
