6/10 Normal
Tatiana Sergeyevna, Bronx
8 de oct de 2025
Aspectos positivos: Limpieza y personal
This is not a 5 star hotel. It may had been at some point but those days are over. What saves it is the excellent staff and the private beach which was made into a cove by stone walls which break the waves. The water was amazing. The beach itself did not have enough cots. To reserve a cot you need to get up very early and place a towel or a personal object on it to signal that it’s taken. The mattresses on the cots are old and the mattress covers would often be torn up. There was never any beach towels available in the morning. You could get one after 9am the earliest.
My room had a lot of moisture in it. I learned later from other guests that it’s a common issue. The room had a smell of mold, which got better after I complained to the staff and they made the extra effort to give it a good cleaning. But nothing could solve the condensation. If you turn the air off and open up the balcony, the mirrors, the floors, the walls and other surfaces would become wet in a matter of minutes. Only keeping the air around 20 degrees or lower would help with that. The clothes and bedsheets always felt moist. The last 2 days there was a smell of sewer coming from the air vents as well. Good thing I didnt spend much time in my room.
The food was very disappointing. The quality of the ingredients and the variety were at the minimal. Vegetable spread instead of butter.
My huge thanks to the staff. Everyone was super helpful, friendly and professional. The staff made my stay very pleasant.
Tatiana Sergeyevna
Se alojó 7 noches en septiembre de 2025