We have stayed here multiple times before when we come to visit Rockport, Texas. This time it was very bad, the hotel looks very rundown. Our room was not cleaned, I had to grab a vacuum myself from the cleaning room because that's how visible the crumbs were on the carpet. All counters were dirty, mirrors were smudgy and bathrooms/toilet were not cleaned, walls had hair on walls and the tub floor was black and you could still see the footprints from previous guest. Other than the bed was made and bathroom had towels everything else was dirty. Elevators were pretty bad as well. The pool water and outdoor area was dirty, we never saw a maintenance guy during our stay. My sister also had a dirty room, it smelled like wet dog. They did switch her room but the ac in the new room never worked. They had to give her an old fan. No one was ever at the front desk, you had to ring a bell and wait till someone came. I think we saw one housekeeper the whole time we were there. At checkout time we expressed our complaints to a young girl named Dahlyla that appeared to be new. She was writing down our complaint when the kitchen lady by the name of Alicia came and started to tell us to just email our complaints to the manager and to leave the girl alone. She told Dahlyla to listen to us for another 5 min at the most and told us that girl was busy doing desk work and didn't have time for us. She was extremely rude. Will not be staying here again.
