2/10, Horrible
Kelley
29 de set. de 2025
Què no li ha agradat: Personal i servei, estat de l’allotjament i instal·lacions
I paid $1000 a night a room that overlooked the water. When you pay that amount you come to expect a certain level of service, accommodation, and amenities.
This hotel failed in every single way. And when I contacted the Hotel manager regarding my concerns, he offered up 15% discount instead of refunding.
Here were the issues:
Our suitcases were lost/misplaced - they were eventually found, but one of the front staff who took our suitcase tag - lost it.
We checked in early and werw told I would receive a call when the room was ready. The call never came. When I walked down in person at 2:45 a different member of staff advised that it had been ready, but didn’t know they were supposed to notify me.
Their front doors are not equipped for wheelchairs. It made it impossible to exit or enter with my mother’s wheelchair. I had to rely on strangers to hold/open the doors for us. I did point this out to staff. The Hotel manager argued this point.
Their “Del Dash” service for food is terribly problematic. I paid an enormous amount of money for receiving next to nothing. It was terrible. The front desk staff informed me that I should have just done DoorDash.
Fireplace was broken
Stopper in sink was broken off and left in sink.
Requested luggage assistance the night before as my mom was in a wheelchair and I needed help. I was advised they would be extremely busy and could not guarantee assistance. In the morning I requested again but was told no help was available.
Kelley
Estada de 2 nits (set. 2025)
