Viatges Comtat de Polk

Overall, our stay was pretty decent, and I especially want to highlight how wonderful the staff was throughout our visit! When we arrived, the front desk attendant was incredibly sweet and welcoming. Although it took her a little while to get to the desk, I believe she was assisting with another task. Once she arrived, she provided excellent customer service. One suggestion I would make is to place a bell at the front desk so guests can easily notify staff when they arrive. Unfortunately, when we entered our room, we noticed that the sheets and comforter were damp, and my husband discovered a bug crawling on his pillow. We immediately notified the staff, and they were very accommodating in moving us to another room. Both rooms could benefit from a few minor renovations and updates to improve the overall guest experience. However, despite those concerns, our stay was fairly pleasant. The staff consistently went above and beyond to be kind, helpful, and accommodating. We also enjoyed the breakfast, which was pretty good! With a few improvements to room maintenance and cleanliness, I believe this property could provide an even better experience for its guests. The exceptional customer service was definitely the highlight of our stay!

Great as always and great location in the city

Great room. Nice stay. The staff was great and it was an ideal location.

I have to say the people and staff were amazing. I went off and left my watch, very sentimental to me on the bed. Which I normally do at home. But in a rush and getting everybody ready to check out, I left it there, got ready, left and went down the road, about ten minutes. Looked at my watch to see what time it was and realized I left my watch at the hotel. I called, and despite AI was able to contact the front desk and explain it. The sweet man said, we have your watch already here with your name and room number. Well, the hotel is great. A little hard to find. But overall, a great place to stay, breakfast was good and the people are very sweet and would highly recommend it.