4/10, Deficient
Gina
Viatge en parella
5 de set. de 2025
Què li ha agradat: Neteja, estat de l’allotjament i instal·lacions
Què no li ha agradat: Personal i servei
Very disappointing experience for such a pretty hotel. The hotel is beautiful, set in a picturesque village and with attractively decorated rooms. The poor service spoiled our stay.
Some suggestions for M Bruno, the manager:
(1) when a guest asks for help because the TV is not working (the remote needed new batteries) it is probably best not to grumble and be surly making your guests feel uncomfortable
(2) when a couple of hours later one of your guests comes down - with half wet/half dried hair - advising that the hair dryer is not working and smells like it may cause a fire, it is probably best not to say in front of all your staff with whom you are dining “do you really have to disturb me now” in an effort to make the guest feel uncomfortable despite the poor equipment being a fault of the hotel and not the guest; an apology and expression of sympathy would have gone a long way
(3) when you offer to securely store guests’ valuable e-bikes, it is probably best to check that the store is actually locked overnight, and
(4) when you have an afternoon menu for drinks/snacks, it is probably best to ensure your staff are at least aware of is existence and have some knowledge of what is available
Over two weeks, we have stayed in a range of accommodation types in France and experienced superb hospitality, and helpful and friendly service. The service in this hotel sadly detracts from our overall experience and presents as an illustration of misplaced arrogance.
Gina
Estada d’1 nit (set. 2025)
