Viatges a Cleveland

Our room lock didn’t work so every time we had to go to our room we had to ask staff to go upstairs with us to unlock the door. There was only one single chair for a room that sleeps 4. No table. The bathroom has absolutely no where to put your stuff. Shower door couldn’t close properly so large crack would get the floor all wet. No shelf or niche in the shower to put anything you might have. Lots of dust under the beds. Breakfast had 2 hot items. Scrambled eggs, or sausages. At least it had AC during the heat wave.

Great location - very central and most tourist attractions are walkable in 30 mins. Location has lots of high end shops (like being in the Knightsbridge in London). Staff very helpful and friendly. Only real negative was breakfast was adequate, would only have it if incl. in room rate. Would do with better sound proofing on windows

Clean; breakfast good; staff very helpful;

I don’t think this is really a hotel. Even finding the entrance is difficult. There’s only one staff member in an area that seems to be a mix of a reception desk and a bar, and it’s impossible to find anyone else. On the way to the room, there are abandoned items and clutter everywhere. It feels more like a storage area than a hotel. The room doesn’t have towels or slippers. There isn’t any still drinking water available. The water in the minibar is chargeable, and all of it is sparkling. Don’t be fooled by the four-star rating.

Might as well have slept in an oven...hit our heads several times on ceilings..