Viatges a Ciutat del Desè de Ramadan

Where do I even begin. After 12 hours of traveling my partner and I arrived at this hotel and immediately felt uncomfortable due to the camel & horse droppings smell but we figured it’s a part of the experience. We did our booking on Expedia so upon arrival I gave them our itinerary number and information to confirm that we had a booking and this is where things get..uncomfortable. The man at the front desk says to us that since we booked on Expedia and they “no longer work with Expedia” because Expedia owes them money, that our reservation was no longer valid. I found this strange but then he continues. He says that in order for us to stay we need to call Expedia & cancel our reservation, which we could not do because it was past the window for refunds, and that we would have to pay double the amount we paid IN CASH to him so we could stay. He also wanted us to say to Expedia that when we got there they didn’t have a room so we could get a refund. We felt uncomfortable lying but decided to call Expedia to see if they could help us and of course they couldn’t since they needed to confirm with the owner who never answers. They kept trying to pressure us to pay them cash and they would “figure it out” with Expedia which didn’t make much sense since they spoke so poorly of them prior and said they were owed money from them. Needless to say we ended up walking through Cairo at 4AM looking for hotel that was open and could take us because we just didn’t feel comfortable.

Rooms are clean and well maintained. Staff are generally very helpful and efficient except one or two in the restaurants. Breakfast is good in general but I wish the cooked food is a bit hotter. Otherwise location is good. Rooftop is great for a drink and food and viewing the pyramids. Plenty of restaurants nearby and this hotel’s restaurant serves very good food and good price. The travel agent in the hotel arranged a 3 days private tour for us plus picking up and dropping off to the airport. Really good value and we had a spacious car and a knowledgeable guide and a driver. Well recommended On the whole, a very enjoyable 4 nights stay