2/10, Horrible
Vasilios
17 de set. de 2025
As a General Sales Manager of Brooklyn Volkswagen USA, I was extremely disappointed.
Property was amazingly designed but the servise non existent! There is NO day stay! Lets start there. Check in 3pm and check out 11am
Its a 20 hour stay
No late check out! Not even when i asked to pay for the extra 2 hours! Breakfast i ordered was sent to the room. Breafast rolls, croissant, fresh bread, fresh fruit, marmalade, honey, fresh squeezed orange juice, coffee and the second breakfast was suposed to be vegetables, fruits, croissant, fresh bread, breakfast rolls, and such. I received a bowl that consisted of an full apple, a full orange a full pear not peeled not cut, no juices, PRE PACKAGED TOAST BREAD! NO breakfast rolls, NO croissants, NO fresh rolls! A full bowl of sautéed mushrooms, a bowl of full tomatoes, a bowl of olives, it was a JOKE! I LITERALLY took it.downstairs and dropped it on front desk while people were checking in and asked what is this? Please my card and read to me what I ordered l.
Would you believe I got a call from the F&B manager, asking what was wrong and I simply said Nothing !!! I adked why am I gett8ng this call and the answer was I checked off gluten free.
I said you are literally wasting my time seriously trying to convince me i made the mistake. I was asked if they can give me snack to make it up.
Really low class
Vasilios
Estada d’1 nit (set. 2025)