6/10, Acceptable
Jana L.
4 de jul. de 2025
Disappointed
I wish I could leave a better review, however, this rental turned out to be disappointing. I chose this property specifically for the amenities that looked ideal for our family vacation. Our week included a family dinner & a surprise proposal, so the venue seemed perfect for that. I confirmed in advance that all amenities listed were included in our week-long stay. Each time we attempted to use different parts of the property, the host claimed there were additional charges for access or equipment—something that had not been communicated beforehand. The property itself would have been more appealing if the yard had been mowed recently. We gave the benefit of the doubt, assuming weather may have impacted lawn service. From the day we arrived, we also had issues with the air conditioning. It took several calls to the host and his repair team before the AC was working again. We went 4 days without AC upstairs and had to purchase extra fans to make the bedrooms bearable. In addition, the washing machine was unusable due to a broken locking mechanism. The host did repair it after a couple of days, but then proceeded to blame us for breaking it—suggesting we didn’t know how to use it properly, which was both inaccurate and frustrating. Despite the multiple inconveniences, the only compensation offered was a discount for future bookings! As of now, we still haven’t received the refund agreed upon. Sadly, I cannot recommend this property for a family vacation.
Jana L.
Estada de 7 nits (juny 2025)