Viatges a Cerro Alegre

Hotel bem conservado e funcionários atenciosos.

Terrible hospitality and freezing rooms—avoid! Do not stay here if you expect basic hospitality. From the moment I arrived, there was zero welcome or orientation. No one escorted me to my room or explained anything. I was left completely on my own to figure out how to turn on the lights, locate the single hidden electrical outlet, and guess if the wine in the room was actually complimentary or not. The room itself was freezing. The windows are way too thin for the cold weather, there are no heaters, and trying to use the AC as a heater did absolutely nothing. Housekeeping is basically non-existent. They will only show up if you specifically demand it at reception, and even then, they just half-make the bed and take out the trash. Breakfast was just as bad. There is a very short time window, and the staff member managing it just sat there like a scarecrow. He wasn't welcoming, didn't speak English, and didn't even bother to offer coffee or eggs. The buffet was sad, literally the only vegetable available was tomatoes. For what this hotel charges, you expect a premium boutique experience. This was anything but. Save your money and book somewhere else.

The staff here are incredibly friendly and their welcoming demeanour truly enhances the overall experience. Our room was absolutely lovely, maintaining a high standard of cleanliness and comfort throughout our stay. We truly appreciated the time and effort put into making our visit pleasant. Based on our positive experiences we highly recommend this place and have already chosen to stay here twice. If you’re looking for a welcoming and comfortable stay this is definitely the place to consider!