2/10, Horrible
Andrew
Viatge en família
1 de nov. de 2025
Què li ha agradat: Personal i servei
Què no li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
First and foremost the workers /staff were perfectly fine. All staff members were incredibly Friendly and accommodating.
The hotel, however , was horrible. Facilities were old and dirty. We had a 19 night stay and room they put us in was the dirtiest, oldest, smelliest, air conditioning didn’t work and broke two times. Horrible. Horrible old hotel and the room given to us was unsatisfactory (#1103). I partially blame Expedia for the overinflated ratings of this hotel .
Only after the second time the air conditioning broke dripping water everywhere on the floor and on the bed, did the duty manager finally move us to a new room.
We had already been living here for 12 nights and after the air conditioning broke the first time they should’ve moved our rooms.
In fact, as we were staying for 19 nights, they should’ve put us in a better room from the start when we checked in. They did not. It seems they gave us the worst room possible and we are not sure why. We have pictures.
We will say the new room they moved us to, #1036, wad much better, much nicer, much cleaner, and they should have put us in THIS room to begin with when we checked in.
Regretfully, we will not ever stay here again and we will never recommend this hotel to any of our friends or family. Expedia is partly to blame!!
Adding insult, our room #1103 actually had a cockroach. We have pictures and a video.
Andrew
Estada de 19 nits (oct. 2025)