Cascades Marokopa

Check in and out was easy, the staff were friendly and overall we had a great experience. The hotel is located centrally with an easy walk to bars, cafe etc. Parking was a bonus and also one of the reasons I selected the hotel. The hotel itself was quite dated compared to the photos. In saying that though our room was clean and tidy.

The room we received at check in was completely different from the one shown in the Expedia listing. The room wasn't vacuumed, there were visible marks on the walls, and the shower was broken. Overall, very disappointing and not what we paid for.

We stayed at JetPark Hotel Hamilton Airport for three nights, and unfortunately the experience fell well below expectations. 1. The bathroom had not been properly cleaned, with visible hair across the floor. 2. The basin was also unclean, and we ended up having to clean it ourselves. 3. The basin leaked onto the floor whenever it was used. 4. The toilet wasn’t secured to the floor and shifted when sitting down, which was both uncomfortable and concerning. Additionally, the toilet roll provided was wet, which should never occur in any hotel. 5. The room’s TV setup was disappointing. There was no smart TV functionality (YouTube, Netflix, etc.), and guests were expected to connect their own devices to watch their own content. Despite multiple attempts, I was unable to connect mine. Overall, the room felt poorly maintained and not up to the standard expected of a modern hotel. JetPark Hotel Hamilton Airport usually has a good reputation, so this stay was disappointing. I hope management addresses these issues for future guests. I look forward to your response to my concerns. Kind regards,