Check-in went smoothly with no issues, which was a great start. However, things quickly took a turn.
That evening, I took my son to the pool, only to be repeatedly splashed by water due to other guests' children jumping in—despite clear signage prohibiting it. Their behavior was disruptive enough that another family eventually left the pool area. I tried to report the issue to the front desk, but no one was available at the time, which unfortunately wasn’t surprising.
The next day, I returned to the front desk to follow up. After waiting, a staff member named Shaniya finally emerged from the office. I shared my concerns, but her response was dismissive—she stated that pool use was "at your own risk" due to the absence of a lifeguard, and that nothing could be done. I pointed out the posted rules against jumping, but she simply said for me to take a card and directing my concerns elsewhere. I left the conversation feeling unheard and frustrated by the lack of empathy.
Later, while on our way back to the hotel, I called to request housekeeping. I was told flatly that it wasn’t possible because the staff was busy. I was offered fresh towels and trash removal instead, but when we arrived, nothing had been done. We had to go to the front desk ourselves to get clean towels, and my son ended up emptying the trash.
This was far from the experience we had hoped for.
