2/10, Horrible
Pranay Ashok
5 d’abr. de 2026
Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
Dear Team,
I am writing to escalate concerns from my recent stay at GR Solaris Cancun Resort, which fell significantly below expectations.
1. Room Allocation & Handling (Primary Concern)
Despite booking a king bed, we were given two small double beds. No resolution was provided. We were asked to check out at 11 AM and wait until 3 PM for a new room—forcing us to wait 4 hours with valuables, which is unacceptable.
2. Misleading Lagoon View
The lagoon view room had a completely blocked view. Expedia images appear misleading.
3. Food Issues
Very limited vegetarian options; customization took excessively long.
4. Slow Service
Service across the resort was consistently slow.
5. No Drinks at Closing
No beverages were served near closing time.
6. Missing Basic Amenities
No dental kit available; we were asked to purchase one.
7. Room Key Issues
Key malfunctioned repeatedly despite multiple fixes.
8. Shuttle Mismanagement
Asked to be ready at 2 PM; shuttle arrived at 2:20 PM. The travel agent was unhelpful and rude. This delay risked missing our flight.
Overall, this experience was frustrating and not aligned with expected standards. I request a prompt response with corrective actions and appropriate compensation.
Pranay Ashok
Estada de 3 nits (abr. 2026)
