We liked that it was close to everything and the parking was also convenient.
However, we were incredibly disappointed with the room(412). It wasn't clean (hairs in the bath, dirt on floor, stains on walls for example), the carpet was stained, the door handle to the toilet was broken and the shower fixture was wobbly. There was also a trolly of dirty towels left outside the lift which was still there hours after we arrived as well as an empty bottle of vodka down the stairwell.
It was clear that there had been an attempt to update the room but it was far from the expectation we had from looking at the photos. Gaps around fixtures, rips in hotel guides/adverts showed a lack of attention to detail, the mirror in the bathroom looked to be deteriorating towards the bottom, and the bed was easily the most uncomfortable mattress we have ever had the misfortune to sleep on - could feel the springs and offered no support. We both slept very badly on top of the fact that the walls are made of paper and could hear the man next door on the phone as well as everyone passing the door along the heavily creaking floor. We appreciate that there is noise at a hotel but this was another level. We also messaged the front desk and asked for toothpaste - this took almost an hour to be delivered with no further updates from staff.
It was supposed to be a trip to celebrate our anniversary, we paid almost £200 for one night. Sadly, the hotel, and particularly the room, completely missed the mark.
