6/10, Acceptable
Jackie S.
12 de nov. de 2025
Què li ha agradat: Neteja
Heads Up – Double Booking ExperienceI originally booked DOR because it was close to Bran Castle and offered exactly what we wanted — a spacious living room, a full kitchen, and a hot tub in each bedroom. Unfortunately, we never got to stay there. After several unanswered messages through the platform asking for check-in details, I eventually called the owner directly. He explained that the property had been double-booked and shouldn’t have been listed on VRBO at all.To his credit, he was kind and offered an alternative location. Since we had an event to attend that evening, we didn’t have time to search for another rental, so we accepted. The replacement property, however, was nowhere near the same level. It might be great for a family, but it wasn’t ideal for two couples — the walls were paper-thin, the living room and kitchen were very small, and while there was a lovely porch and outdoor area, it was too chilly and we didn’t get to enjoy it.He did graciously comp us a meal at his restaurant, which was excellent, but it didn’t make up for losing the original booking we’d been looking forward to. Overall, a disappointing situation handled politely, but still not what we reserved or expected.
Jackie S.
Estada d’1 nit (nov. 2025)