6/10, Acceptable
Karen, Ellicott City
Viatge en família
4 d’abr. de 2026
Què li ha agradat: Neteja, personal i servei
The room is kept clean and comfortable, but the entire hotel seems to be aging with little updating. The food options onsite are limited and pricey. The staff seemed overwhelmed having to manage all of the onsite orders, room service, and the bar with two people visibly working most days. The parking appears to be crumbling. The room is meant for four, we had a party of three but consistently received only two bath towels. The shower products were all empty our first morning, the safe didn’t work, the bathroom has no noticeable ventilation, we had no “do not disturb” option, and the fitness center had 1 of 3 treadmills and 1 of 3 elliptical machines working. There were no towels every morning we entered the fitness center, and the wipes to clean the machines ran out. The pool is decent, beyond the jumping children whose parents clearly interpreted no diving as cannon balls being acceptable. The showers to wash off before the pool were not used by anybody else while there; we used them but the water was ice cold. The location, onsite coffee from Starbucks, and cleanliness are the most redeeming qualities of our stay.
Karen
Estada de 4 nits (març 2026)
