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"Supert hotell"

"The reception staff were so welcoming, especially Jen who welcomed us like old friends. So chatty and lovely and a such a great start to our trip. Hotel and room was clean and looked great and just what we needed. Rooms were nice and warm during this cold weather however the hallways were a bit chilly! Would absolutely recommend and will return. "

"Room was a perfect temperature, nice towels and bedding. The tv was well positioned and the water was hot at all times Breakfast was good but some foods could have been a little warmer but that’s often the challenge for buffet service. The range and availability was great though. The lounge and bar are was very well run by professional and friendly staff who definitely know how to deliver great customer service. Drinks and food were all up to the required standard. The reception team were...

"Everything about our stay was lovely."

"On arrival, the gentleman on reception was exceptional. Very welcoming and friendly. Our room was very comfortable and clean with a great view of the York Minster. Excellent location and we'll definitely be back. 10/10"

"Fantastic stay everything was great thank you "

"Staff were very nice. The late check in time was an issue. 4pm caused issues for many"

"Friendly staff on arrival. Great room with loads of space. Bright and airy. Room had all amenities we needed. The breakfast was really excellent. Thanks for a lovely stay "

"A great room and really friendly staff that allowed me to check in early when io was exhauster after travelling. I will definitely be staying here again when I'm next working in Leeds"

"Warm, welcoming staff who go out of their way to correct any and all concerns Very cute rooms, warm and cozy, nicely decorated. Clean, modern bathrooms. Great neighborhood, easy walk to the city center, easy for Uber rides, and some phenomenal restaurants only steps away: Chinese noodle soups, coffee/bakeries, and the Rose and Crown tavern, which has the best meat pies, Sunday roast and sticky toffee pudding ive had yet in England. Highly recommend this hotel."

"Clean and nice staff "

"A truly wonderful stay over the festive period. The new spa is lovely and room 452 was SO quiet and spacious, highly recommended. The only downside which I pointed out two years ago is that the shower lets the room down as it’s not powerful enough and looks dated too. A short taxi ride or lovely walk into the centre with everything you could wish for. Please note valet parking is £39.50 and the Soa £45 per person in addition to the room. Concierge and FOH staff are very attentive. Breakfast is...

"Amazing service, fantastic on site restaurant and bar"

"Stayed for three nights, clean room and bathroom. Daily cleaning was amazing and the location of our room looked onto a nuch nicer view. Reception staff were very friendly too. "

"Lovely refurbishment, very pleasant staff. Thank you"

"Good service "

"Fantastic in all aspects."

"Fantastic hotel "

"Staff really welcoming and professional. Rooms really clean and well maintained. Location excellent. "

"Beautiful hotel, very good customer service. Only downside was the breakfast. We were charged £17 per person for a pretty lacklustre offering. My husband requested pancakes which were on the menu for an additional £2.50, so we were expecting a spectacular stack as a result; what he got was a couple of shop bought small pancakes to go with a very dry sausage and one rasher of bacon. Given that everything else was top-notch in the hotel, we feel they should perhaps review their breakfast and...