Viatges a Bílichov

The staff were not helpful at all regarding check-in and check-out times or luggage storage. In particular, during check-out, the cleaning staff member was extremely rude and spoke to us in a very unpleasant manner. Unfortunately, the lack of assistance and the unprofessional attitude of the staff negatively affected our overall experience. I expected much better customer service.

Breakfast was good, all staffs are friendly.

Fantastic hotel in a fabulous location right next to Charles bridge. The hotel in the square is right next to the hustle and bustle of Charles Bridge but feels calm and quaint and an ideal base to explore Prague. From arrival to departure the staff at the Hotel Pod Vezi were so warm, helpful and welcoming. They explained everything we needed to know and were really friendly. Our room was excellent, really quiet, spacious and very clean. We were in the second building across the square and were really pleased with how well maintained all buildings were. We had everything we needed in the room with coffee machine and toiletries and even some lovely gifts each day. Breakfast in the restaurant was excellent with a great selection and never too busy. We also really enjoyed sitting in the square at the hotel’s cafe/restaurant outside seating area drinking hot mulled wine watching the world go by under the rain canopy next to heaters. We also benefitted from the 10% discount offered in the hotel restaurant (although we only had drinks) and free tickets for Charles Bridge tower right outside the hotel for some fabulous views. The staff at the hotel bar/restaurant were so friendly and accommodating. Overall we really enjoyed our stay and would have no doubt in returning and recommending to others.