Viatges a Bien Hoa

Tiện nghi

We had a very disappointing experience. Before arrival we were asked to send passport details through WhatsApp, and several messages were later deleted, which raised concerns for us from the beginning. When we arrived, front desk staff refused assistance and directed us to communicate only with the owner/host. We also noticed signage suggesting short-term stays may not be permitted in the building. The apartment itself did not match the quality or presentation shown in the listing photos. The main issue was access and security. On our first night we returned around 10:30pm and discovered the access card provided would not unlock the foyer entrance to reach the elevators. We were locked outside with all of our passports, luggage and belongings still inside the apartment. Security staff refused to assist and we could not contact the host despite repeated attempts. We only regained entry because another resident allowed us into the building around 10:45pm. The following morning the apartment door lock malfunctioned and would not reliably lock or open. A technician attended but appeared unable to repair it properly. At one point he agreed to help us with the foyer access issue, but when the lift doors opened downstairs he ran out of the building and never returned. Due to the ongoing access problems, lack of support and security concerns, we booked alternative accommodation the following day and left the property early. This was the most stressful accommodation experience.

The property was ok there is a lot that could be done. The staff was excellent.

Management deserves recognition for training and hiring at GH. ALL staff I interacted with were professional, friendly, and helpful - always smiling. This was my first stay here - at the end of a 6 week visit to Saigon - my final 2 nights. I wish I had booked earlier in my stay. Kudos to the staff members who assisted me with DECA content, and for the wonderful “take away” breakfast that was handed to me when I left at 4:30AM for the airport. Excellent business culture starts at the “top”. As a businessman, I “get” the vision you all have pursued. Yes, the property is amazing - location, comfort, cleanliness, location. And your team members made it extra special. Thank you! #exceedingexpectations #wired4greatness #frhs.deca

Clean room, friendly staff & great location. Breakfast was limited , not much options compare to other hotels we stayed at.