Moll Behring

A entire week stay long, never had turn down service, daily cleaning service was poor and toilet amenities were not repositionned. The acondicioner was never replaced. I requested more towels, never came. Security lockers in both doors in the room and balcony were brocken. Bed linen first night was not fresh ... Really looked usted. Although I complaint never had turn down service or better assistance. Ineficient staff, poor cleaning and horrible food and NO service. All is extremely expensive and pay taxes and resort fee for nothing. One day towels in the beach were finished! All is closed at 6pm you cannot use pool or beach later. I Will never go for vacation here.

Disappointing Five-Night Stay!! Unfortunately, our stay at RIU Palace Paradise fell far below expectations. Our first room had sticky, slippery floors, a cockroach, and foul-smelling water leaking through the floor. The layout and enclosed balcony were also different from the booking photos. After several complaints, we were moved on the third night, but the replacement room also had wet, sticky floors. The Wi-Fi was unavailable all day Friday, preventing my husband from working remotely. When I left my phone in a taxi, hotel security provided very little assistance despite having cameras; another taxi driver ultimately helped us to locate the driver in During our five-night stay, management never followed up or attempted to address our concerns. Some servers were inattentive, and the advertised resort credit offered little value. Overall, the cleanliness, maintenance, and customer service were very disappointing. Based on our experience, I cannot recommend this hotel

Loved the beaches and the aqua adventure