2/10, Horrible
Yu Yu
18 de febr. de 2026
Què no li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
I am extremely disappointed with how my case was handled by Montigo Resorts.
I had a confirmed booking for same-day check-in but developed acute diarrhea and was medically unfit to travel. Expedia informed me that the hotel representative, Elsa, requested a medical certificate for review and possible escalation. I submitted the medical certificate immediately in good faith.
Despite providing official medical documentation as requested, my request for consideration was denied outright. There was no indication that the medical emergency was meaningfully reviewed. If no exception was ever going to be considered, it is unclear why documentation was requested in the first place.
I understand non-refundable policies exist. However, hospitality also involves discretion and compassion in genuine medical emergencies. In this case, there was none. I had asked for changing the date to a future date or a partial or a full refund, but not a single action was done to accommodate my request due to a legit medical concern.
This experience has left a very negative impression, and I will think carefully before ever considering this property again.
This is Hospitality Without Empathy
Yu Yu
Estada d’1 nit (febr. 2026)
