2/10 Horrible
Amanda L.
6 de oct de 2025
Aspectos negativos: Limpieza
I am writing to formally express my extreme disappointment with the condition of the property during my recent stay. From the moment we arrived, it was clear that the home was unfit for occupancy. The entire house reeked of mold and mildew, creating an environment that was not only unpleasant but also potentially hazardous to our health.The sofa beds were filthy, and the upstairs bathroom sink was completely clogged and unusable. In an effort to protect my family’s well-being, I was forced to purchase air mattresses so we would have a clean and safe place to sleep. I was assured that I could keep the air mattresses and submit my receipt for reimbursement, yet that refund was later denied without justification.No guest should ever have to endure conditions like these. The state of this rental was unacceptable, unsanitary, and far below even the most basic standards of hospitality. I strongly urge your company to take immediate action to address these issues and ensure no other guest has to experience what my family and I went through.
Amanda L.
Se alojó 2 noches en septiembre de 2025