4/10, Deficient
MELANIE
Viatge en grup
3 d’ag. de 2025
Check in time was 3. At 3 we were told our room wasnt clean and to come back in half an hour. At 330 we tried again. Front desk woman said our rooms still weren't marked clean BUT she gave me the keys anyway and told us to check. Head up to 2nd floor where people are just standing around because thrir rooms arent clean either, but front desk is still handing out keys and sending people to their rooms, totally creating chaos and making it difficult for the poor cleaning staff to get the rooms clean. The cleaning staff was telling everyone to go back to lobby and have her put us in rooms that were ready but that wasn't happening. Zero communication from anyone about what was going on. We ultimately couldnt get into our room until after 5.
MELANIE
Estada d’1 nit (ag. 2025)