BFI IMAX

‘Soundproofed rooms’ is misleading. Very noisy hotel. Pictures are very misleading Bed extremely uncomfortable Maintenance poor. Gaps around doors and external windows that do not close properly mean this hotel is constantly noisy. I stay in west London regularly for business working nights. I booked this hotel as my usual was fully booked due to a late notice job. I booked due to the listing saying its sound proofed and various reviews saying its quiet. The first room 107 has a window that doesn’t close properly and a mot garage directly outside the window so good luck staying asleep past 7am. I was then moved to another room 01 behind reception as I was assured this would be silent (not the basement as they said) and spent the next 4 days getting almost zero sleep as the door by reception is slammed shut non stop all day (past 3pm). I appreciate cleaners will make noise during cleaning times but to spend all morning shouting to each other and slamming doors when signs on bedrooms clearly show ‘do not disturb’ staff were made aware of night works but that made no difference. Also the manager or owner screaming at staff during the day was completely unprofessional. dirt constantly falls out the bathroom vent that has never been cleaned. This is a budget hotel charging way over the odds, I spent over £1000 staying and should have slept in my van I’d have got better sleep! It’s bad that you can’t get refunds on terrible hotels Hotels.com need to check places listed

Breakfast buffet was amazing.

rooms were clean breakfast buffet was excellent staff were polite and very helpful will stay again