4/10, Deficient
Basil
Viatge en família amb nens petits
16 d’ag. de 2025
The staff were helpful in resolving my issues which were created by the booking system through Expedia. The property Atlantis does not exist and shows an address belonging to a neighbouring hotel with a different name. My booking was not found but located in the Ramada hotel through a different booking system. The process of locating the correct hotel and resolving the booking issue was very tiring and stressful and took well over 1 hour, in the meantime my young son who is type 1 diabetic was very inconvenienced having to wait in the heat with his temperature sensitive medication. The helpful staff also confirmed that they had availability at a cheaper rate than I had already paid but I was not able to cancel the original booking. There was no food at the hotel and no outside food was allowed due to excessive ants in the rooms.
Basil
Estada de 2 nits (ag. 2025)