BE CAREFUL if you’re purchasing the breakfast package. It includes $20 per person per day—I booked two double rooms, so we had $80/day. I asked the front desk how tipping works and was told gratuity is separate. Based on that, I left extra tips on each breakfast receipt, thinking my meals were fully covered by the package and I’d only be charged for what I personally tipped.
On the last day, a server told me the hotel and restaurant are separate companies, and that the hotel already includes a 15% gratuity in its payment to the restaurant. So I wasn’t supposed to tip separately. That said, I was still fine paying what I had written down, as the servers were kind.
When I got the final bill, however, most of the tip amounts didn’t match what I wrote—only one day matched. I believe I was overcharged by $31.95. It's not a huge amount, but when the charges seem totally random, you just want a clear explanation.
I’ve called seven times since checking out three weeks ago. One call lasted 40 minutes because we went through the line items on my bills one by one, and the hotel staff agreed I should get a refund. Each time, I was told someone would follow up—no one ever did. I work full-time and can’t keep chasing this during business hours.
If you buy the breakfast package, ask in advance about their tipping policy.
The stay otherwise met expectations.
