2/10, Horrible
Sofien
Viatge en parella
18 d’ag. de 2025
Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
This hotel completely ruined what was supposed to be a special trip. We booked 6 nights with high expectations, but reality was very different. Our mistake was not checking Google reviews before booking.
At check-in we were shocked with a €300 deposit never mentioned during booking. Even two days after check-out, they’re still holding our money – unacceptable.
The service was cold and indifferent. We had booked a double but got two singles that kept separating. Each bed had its own cover, making it impossible to sleep comfortably as a couple. As newlyweds this was very disappointing. When we complained, we were told we could “upgrade to a premium room” if we wanted better – no empathy at all. Only after repeated complaints did they finally fix the bed.
Breakfast was another disaster: just eggs and croissants, nothing close to a real buffet.
The spa, not included in the room rate, felt like a rip-off. When we tried it, it was overcrowded and poorly maintained. By 5pm one outdoor sauna even smelled like urine. Only one staff member seemed to manage everything, from sauna rituals to cleaning, which explained the poor condition.
Staff overall seemed more focused on day visitors than hotel guests. It really feels like a day spa with a few rooms for rent, not a proper hotel with a spa.
Overpriced, unfriendly, with hidden fees and little comfort. Save yourself the stress and book elsewhere.
Sofien
Estada de 6 nits (ag. 2025)