2/10
A review is always a personal experience.
In my case, a terrible one, june 2025.
Pictures on there website and profided to Expedia are old. Rooms are old, dirty and lot of things broken or rotting away. Chairs not white anymore but yellow-ish stains.
Its in the middle of club area, thats ok if you did your research but would be helpfull to mention it.
Lot of drunk people shouting, screaming on the street at 4 at night but also in the hotel. Slaming doors, moving chairs, screaming and adult noices.
But also fighting drunk families, crying kids of fighting parents, woman screaming for help being drunk at nights on the balcon multiple nights.
Asked multiple times for a different room and complained.But hotel was fully booked and could not do anything.
Only think staff could do is try to give the drunk people a yellow card, with multiple yellow cards those people get kicked out.
Staff member told me that never happens.
Showed pictures to Expedia helpdesk and they immediately called the hotel, hotel did not reply. Expedia gave me €125 voucher to book a other hotel immediately and they asked for refund from the hotel.
Checked out at hotel manager 3 days early and he asked why I never told anything and went to Expedia to complain..so he did know about it?!?!
He told me the hotel has a lot of young guests and they bring in money.
Hotel sayed they would reply to Expedia withing a day.. thats 5 days ago and still no answer.
Can not add pictures in expedia app.
Edwin
Estada de 7 nits (juny 2025)
