"This is a 4 star plus. Nowhere near a true 5 star. Not even close"

"Service parking parfait et utile. Personnel utile et accueillant "

"Love the history and character of this hotel. The service is incomparable and the staff is amazing. Bedding was very comfortable. Jansz restaurant was wonderful as was the Pulitzer Bar. I do wish our room had better lighting but that’s a minor issue. Great location! We hadn’t intentionally planned to be there on King’s Day and it was a bit overwhelming. The staff was helpful in informing us on what to expect and made us feel very comfortable with available services when we wanted to take a...

"No A/C both days. Reported on day 1, was to be fixed day 2. Did not happen. On check in asked about a cab reservation for our departure. Prefaced this with it will be Kings Day. I was told no problem we will arrange this. Checked at desk day before departure on our cab and was told that it was not possible, all roads will be blocked. I will have to say that our stay was terrible! No A/C and no cab. No offer by management to comp room, offer a free meal or even a free bar beverage. Not happy."

"We enjoyed our experience as a family of 4 (8 year old and 10 year old)"

"Amazing hotel! Right in the heart of all the action. Loved it "

"Limited staff (expected guests to register, check in and check out on a computer on a desk); areas of the carpet in the room were not vacuumed; no shampoo (only body wash); no lotion. Older people need more assistance."

"Everthing was perfect"