"Booked two rooms through the app. Arrived after a long drive through the mountains, only to be told our reservation had been cancelled — no call, no email, no warning. The explanation was a "system error" that apparently left them unaware they had no rooms. They moved us to another hotel. Calling it a downgrade is generous — the room felt more like a hospital ward than a hotel, closer to a cell than anything we had paid for. If you cancel a confirmed booking on guests standing in your lobby at...

"Incredible location with its own private pool overlooking the vineyards. Lovely staff who couldn’t do more to help. Town is 15 mins walk away and a steep walk back but the hotel does offer a ride back… def worth a visit!"

"This is a first class hotel. Lovely in every way. The staff was extremely helpful. The room and amenities are excellent. Truly a luxury 5 star property. We had massages at the spa which was excellent! This was our first visit to this lovely mountain town. It has so much character! We loved walking around and experiencing this Italian experience, I highly recommend this hotel and Limone!"