"So disappointed with our very expensive room with terrace. Bilbao is wonderful and the view from the room was spectacular but there were lots of little details that let the experience down; there was a cigarette burn on a cushion on the terrace chair, another large burn mark on the bathroom sink surround (hot hair tongs?), the planting on the terrace was looking very sad and eaten by bugs, a raucous party on first night in the room next door, scraping sounds of furniture from 6am which were...

"Customer service 1000% rooftop for breakfast a must, beautiful maintain and location on point PERFECT LOCATION"

"Great stay ! Very convenient location and friendly staff"

"Actually the hotel notified in advance that they were having problems so had moved us to Hotel Ercilla, a sister property but more upscale. I recommend it. "