"Mi ha colpito la pulizia eccezionale in tutti gli ambienti: camera, sala da colazione (bellissima al settimo piano), palestra. Personale sorridente e sempre cordiale."

"The room was clean and comfortable. However for a 5* hotel you expect things to be kept up tomspec. Instead the room was falling apart with rust around the bath, plastic peeling off the shower and ripped furnishings. It's also disappointing to know there is a pool but it costs an additional 20 euros per person per use."

"Actually the hotel notified in advance that they were having problems so had moved us to Hotel Ercilla, a sister property but more upscale. I recommend it. "