"Wonderful hotel with perfect location, helpful and friendly staff. Delicious food available in the cafeteria."

"Si, todo correcto "

"Estando de viaje, decidí parar en este hotel spa porque me pareció la mejor opción. La sorpresa fue al ver que el precio no se correspondía en absoluto con lo que se espera de un hotel de 4 estrellas. Nada de prensa ni café de cortesía en recepción. Nada de hervidor de agua en la habitación ni pidiéndolo expresamente. Nada de zapatillas, calzador... Tan solo 2 vasos y un dispensador de jabón de manos. En la ducha uno de champú y otro de gel. Por no haber no había ni toalla de bidet. En cuanto...

"We arrived at 5pm, there were no staff at reception, we finally managed to contact a young lady who after booking us in told us there were no dining facilities. The kitchen had been out of commission for weeks. We asked why we had not been informed, she said that she had been given specific instructions by the director Jose Canto, not to warn guests in advance of the problems. There were only three members of staff on the premises who were unable to offer any of the facilities advertised. As...