"Front desk girl was terrible, as a hotel near airport you should allow 24hrs check in, and not power off your computer and send me to the guy waiting in the line for check in, I only have a 5 hrs sleep, and 20 minutes goes in for waiting since she has logged off her fancy computer!"

"Excelente lugar! Muy bien ubicado."

"Excellent"

"Airport shuttle sucked"

"My stay was so wonderful , I can’t wait to visit again ! Thank you "

"This is one of the best hotels in Cuenca. They put a hot water bottle in your bed. It’s amazing, and there really isn’t service like this in most hotels. Also, the garden is really nice. I will definitely be back."

"The hotel staff were courteous and helpful, the living space was well-kept and clean, and the atmosphere was wonderful."

"Staff were attentive and friendly. Delicious food. Gorgeous building. "

"This property is beautiful and the views from this hotel were incredible; they even had a telescope in the restaurant to see the "angel" up close! We got a corner room, with breath-taking city views from every angle. We got a wonderful breeze in the room by opening the windows. Every single staff member that we encountered was amazing - friendly, attentive, and happy to accommodate our every need - especially James. To use the jacuzzi, we had to give 4 hours' notice, but it was a delightful...

"Habitación limpia, personal Atento"

"Es muy facil llegar, buen servicio, habitaciones limpia."

"Habitación sin ningún tipo de ventilación natural, la comida del rooftop MUY mala y me obligaron a pagar por la comida que no pude terminar de comer y la propina "