"Very good hotel, just the customer service of Expedia is deficient "

"The ferry company cancelled the operation on 24 and 25 Dec, as well as 31st Dec and 1st Jan. This forced us to stay three days shorter than the original booking. Although I know our booking was a non-refundable one, the cancellation of the ferry operation was not our fault. The hotel didn’t return money even though we asked about it very politely and humbly. Instead, the hotel gave us an upgrade for the room, which was nice, until it turned out that the room was in the new, incomplete building...

"Thank you so much for being such a welcoming place! Going here was a true once in a lifetime experience :) The owner welcomes you like family and makes you feel truly at home. She and her crew took our whole family (2 adults and 2 kids) on a scuba diving trip and patiently taught us how to do it. One of her employees took us on a whole island hike with great scenic views and a refreshing stop to drink fresh coconut juice. They also have little details like books about scuba diving and a chess...